Terms & Conditions
These terms and conditions lay out the basis on which you (the Consumer) can visit and use The Insole
General Terms and Conditions for Consumer Purchases
The Insole Shop.com site is operated by Salfordinsole Healthcare Limited of Centenary Business Centre, Hammond Close, Nuneaton, CV11 6RY, United Kingdom. Any queries in relation to these terms and conditions should be directed to or by telephone on 02476 939915.
1. General Business Method
This business and all transactions are assumed to be web based or web originated. Sales made over the telephone be will processed through the website by our own personnel the same way as if you had done it with information provided by you.
2. Your contract with us
We must receive payment for goods in advance and this payment constitutes your offer to purchase the selected goods. Our acceptance of this offer is made at the time of despatch to you.
3. Acknowledgement of your order
Your order will be confirmed by email immediately after purchase. You are required to provide an email address and contact telephone number during the checkout process.
4. Price of product
The price displayed on the website is the total price that you will pay and includes VAT. Separate delivery charges that differ on a regional basis can vary and would be supplied on request.
5. Content accuracy
Care is taken to ensure that all website content is accurate and unambiguous. Prices, stocks and product descriptions are considered completely accurate, whilst some details such as product weights and dimensions are sometimes only estimated.
6. Product availability
If we are unable to supply for some unforeseen reason (such as damaged stock) we will contact you either by telephone or email. Order can either await replenishment (time for which will be estimated) or can be cancelled for refund.
7. Ordering errors
Orders cannot be amended online once you have completed checkout.
8. Payment terms
Payment is taken using the card details provided at time of checkout online. If payment is declined, the order will not reach us and we cannot be liable for non-delivery.
9. Delivery charges
Charges for mainland UK delivery are included in the product price. Our delivery options lay out other delivery options for different regions and international shipping can be supplied on request.
Goods will be delivered to the address that you supply at the point of ordering without us verifying this prior to despatch so it is important that this is correct. We will not be liable for any costs associated with recovering consignments from incorrect delivery addresses.
Ownership of goods will pass to you at the time that delivery is made.
11. Risk and ownership
Ownership of goods will pass to you at the time that delivery is made. You will be responsible for any damage sustained thereafter unless it is due to negligence on the part of either us or our carrier.